Paul B

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Activity overview

Latest activity by Paul B
  • Paul B created an article,

    What are some considerations with a good Zendesk Help Center theme?

    1. Easy to customize design: Your Help Center theme should be easy to customize so that you can quickly and easily make changes to match your brand's look and feel. 2. Responsive design: Your Help ...

  • Paul B created an article,

    Why would I choose the Zendesk Astro Theme over other Help Center Themes?

    The Zendesk Astro Theme is a great choice for your Help Center because it provides an attractive, modern look and feel that can help to create a positive customer experience. It also includes featu...

  • Paul B created an article,

    What is meant by customer success?

    Customer success is a business strategy that focuses on creating long-term relationships with customers by providing them with the products and services they need to be successful. It seeks to ensu...

  • Paul B created an article,

    Why would you make customer service have a sales target?

    Customer service is an important part of any business, as it helps to ensure that customers have a positive experience and are more likely to return. By giving customer service staff a sales target...

  • Paul B created an article,

    Can you make customer service have a sales target?

    Yes, customer service can have a sales target. This can be done by creating incentives for customer service representatives to increase sales. For example, customer service representatives can be g...

  • Paul B created an article,

    Why is Self Service useful for customer service?

    Self-service is useful for customer service because it allows customers to quickly and easily access the information or services they need without having to contact customer service representatives...

  • Paul B created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • Paul B created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more

  • Paul B created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

  • Paul B created an article,

    How do I publish my content in other languages?

    If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...